At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.

Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.

We are looking for a 24×7 NOC Engineer (NOC) to ensure the availability, performance, and reliability of production systems. This role is hands-on across monitoring/observability, incident response, troubleshooting, and automation, working closely with engineering and infrastructure teams to reduce downtime and improve operational excellence.

Shift / Support Model: 24×7 rotational shifts (including nights/weekends) with on-call participation as required.

Key Responsibilities:

• Monitor applications and infrastructure using New Relic, Datadog, Grafana and related observability tooling; maintain dashboards and actionable alerting
• Alert creation, tuning, and noise reduction
• Provide L1/L2 incident response in a 24×7 environment; triage alerts, restore service quickly, and manage escalations
• Perform deep troubleshooting across Linux systems, Kubernetes workloads, infrastructure components, and network paths
• Conduct log analysis using Newrelic/ELK (and/or similar platforms) to identify patterns, correlate events, and support root cause analysis
• Build and enhance automation for routine operational tasks, alert remediation, and reporting using Python and Bash
• Manage infrastructure changes using Terraform and follow Infrastructure-as-Code practices (review, version control, rollback readiness)
• Support Kubernetes platform operations by assisting with deployments, performing cluster/service health checks, executing scaling and recycling activities, monitoring capacity and performance, and troubleshooting issues
• Maintain clear runbooks, SOPs, and shift handover notes; ensure knowledge is captured and reusable
• Partner with engineering and cloud/infrastructure teams to improve reliability through post-incident reviews, problem management, and continuous improvements to observability

Must-have Skills:

• Bachelor’s degree (B.Tech/B.E., MCA) or equivalent practical experience
• 4–6 years of experience in SRE / NOC / Production Support / DevOps / Infrastructure Operations
• Monitoring & Observability: New Relic, Datadog, Grafana; strong alert triage and dashboarding skills
• Linux: administration fundamentals, process/service troubleshooting, permissions, performance basics
• Automation & Scripting: Bash and Python for operational tooling and automation
• Infrastructure as Code: Terraform (hands-on)
• Containers: Kubernetes (workload troubleshooting, cluster concepts)
• Networking: TCP/IP basics, DNS, HTTP/HTTPS, load balancing concepts, connectivity troubleshooting
• Log Analysis: ELK (or equivalent), querying/correlation for RCA support
• Good communication skills: clear incident updates, shift handovers, and stakeholder coordination
• Experience working in a shift-based operations environment with strong ownership and urgency
• Ability to document clearly (runbooks, post-incident notes) and collaborate effectively with cross-functional teams

Preferred Skills:

• Cloud infrastructure fundamentals (AWS/Azure/GCP)

Professional Skills:

• Solid written, verbal, and presentation communication skills
• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues
   

Bridgenext is an Equal Opportunity Employer